NS Clean

Terrible service. Do not trust this company! We had scheduled them to come clean our appartement before moving out. We had agreed to let them in at 9am. Since all our furniture was already out of the appartment, we no longer lived there and had to drive to the place to open the door for them. Due to some traffic we were 2 minutes late. I know, because I had my phone in hand in case they would arrive before us, surely they would call and I would be able to explain we would arrive any minute. When we arrived there, there was nobody. I thus waited until 9.10 before calling to check in on them. They responded that they had come, had ringed the bell twice and waited for 5 minutes. Firstly it is not possible that they waited 5 minutes, because we were only 2 minutes late. Secondly, they could have called me since they had our phone number. When I explained the situation on the phone and asked whether they could still come back (it would only take them 10 min max, since it was 9.10 and they supposedly were here at 9) they told me that it is not possible because they went to a different task. However, how could that be when we had booked them for the entire day? With no further explanation they left us without any solution. This resulted in trouble with our landlord, since we were unable to get another cleaning company on such short notice. So in summary: Do not trust this company.